Generally happy w/ PP with the following exceptions;1) customer service is deplorable2) redemption of points for merchandise is a joke...I entered an order about 3 months ago....no merchandise, no response from customer service, no nothing3) too many players in the cash games can "sit out" for extended periods which ruins the game...I think if you are gone more than 5 minutes you should be booted off. If you are the 3rd player "sitting out" you should be booted off. I've seen players sit out for 20 to 30 minutes at a time. It's not fair to the other players.4) Yes, it does seem that too many bad hands are rewarded with their 3-out river card...but I haven't documented it to seeif the odds stand up. It's just an opinion.5) Too much rude behavior is tolerated...some of the lunatics on PP should have their IM privileges revoked.BUT OTHER THAN THAT, IT'S A GREAT SITE!