I called customer service after taking my 5th bad beat in a row in a tournament. First one pre flop all in KK vs K7, 2) AJ vs J10 (after flop JAK turn 8 river Queen) 3) 66 vs 89 (after flop 356 turn A river 7) 4) Pre flop all in 88 vs A2 (I could've lived with this one if it wasn't my 4th bad beat in a row after going all in) finally the one that knocked me out and the most ridiculous of all it still makes me laugh, I had 99 of in big blind flop 9 9 J two clubs I go all in get called guy has KQ of clubs turn 4 river ao of CLUBS! That pissed me off so I called up just to see how they're RNG worked and how they could tell me it's honest with hands like that constantly happening on a regular basis. After givig me the run around for about 5 minutes the guy just hung up on me. What an ASSHOLE! You can play on any other site and it will be better than this piece of shit. I just asked for a simple expanation and all they tell me is bad beats happen. I asked the last 5 times someone went all in against me I took a bad beat? It shouldn't happen 5 times in a row. 2 out of 5 is pushing it. I'll NEVER put money into this site again. A true scam artist is party poker. Constant full houses, straights, flushes, quads. You will almost never see top pair walk in party poker. 90% of their hands have a straight or flush draw not to mention the ridiculous amount of times the board is paired (especially in Omaha) Try ANY other site besides this one.