Rating as follows - Software: 2 (utterly horrendous - slow, unstable and extremely poor support functions) Customer support: 4 (slow and inexperienced - after complaining about numerous problems playing at PP I was told they "were not twisting my arm" to play at their site) Bonus: 8 / Traffic: 6 Game selection: 5 Random card generation: 6 (didn't notice anything glaringly bad like UB is currently)Fish factor: 10 (worse players on the net - bar none. Unfortunately I will not be going back there until software problems are remedied, getting disconnected about 20 times an hour, and being able to only play one table at a time was simply an exercise in frustration.